Posted on November 15, 2024
The following information refers to various websites that are the responsibility of WM SE and to other situations in which WM SE comes into contact with customers, partners and interested parties. Not all of the points listed below apply to each of these situations. However, for the sake of simplicity (reduction of administrative adjustments), the situations are generally displayed in full, even if they do not apply in individual cases (e.g. data requiring consent is not collected on every website).
WM SE (hereinafter "WM SE", "we" or "us") respects and protects your right to data protection and privacy. The data protection policy describes
the data we collect through our websites (public and private areas).
Data that you send to us as a customer or partner.
Data about our customers' purchases.
the rights you have in relation to your personal data and how you can exercise those rights.
“Personal data” is data that makes you personally identifiable, directly or indirectly, such as name, email address and items purchased (as far as we can assign these to your email address / customer account).
WHEN WE COLLECT PERSONAL INFORMATION
We receive personal data from or about you depending on your activities, but in particular in the following cases:
About our website:
Request a call back: We save your name and telephone number if you ask us to call you back.
Contact: If you ask us to contact you, we save your company, your title, first and last name, your telephone number, your email address, your address and your postcode so that we can provide you with competent advice through one of our local sales offices.
Price inquiries: For price inquiries, we save your company and customer number as well as your title, first and last name, telephone number, email address and the content of your inquiry.
Customer registration: As a new customer of WM SE, we save at least your first and last name, your address and your email address. A credit check is obtained to grant payment terms. We also save voluntarily submitted data such as title, company, company type, telephone and fax.
Newsletter: As a customer, you can subscribe to our newsletter. For this purpose, we save your email address and your customer number.
Visiting our website / email traffic:
We store data about your visits to our website (pages visited, information about the browser used, your IP address) as well as about interactive email traffic between WM SE and you. You can find more information about this in the Cookies section.
Workshops that have concluded partner agreements with us can create their own websites using our modular system. The workshops are responsible for their content. The modular system offers the maximum options of contacting you by email (storing your email address) or filling out a contact form (name, address, telephone, email, request).
When using other service offers for workshops on our website (e.g. job portal), different data (depending on the service offered) is forwarded directly to the workshops. In these cases too, the workshops are responsible for collecting the data.
Job offers: We publish job offers on our website. After receiving an application for a job offer in our company, you will receive a confirmation of receipt. If you are hired, the application documents are filed in the employee file. In the event of a rejection, we will retain the application documents for a further 6 months due to legal requirements before deleting them from our systems.
Via third-party websites:
Job offers: We publish job offers on portals that specialize in this area. Your applications for our job advertisements are forwarded to us by the portal operators. In these cases, the portal operators are responsible for complying with data protection regulations with regard to the collection and transmission to us. After receiving an application for a job in our company, you will receive a confirmation of receipt. If you are hired, the application documents are filed in the employee file. If you are rejected, we keep the application documents for a further 6 months due to legal regulations before deleting them from our systems.
About separate contracts:
Partner agreements: For customers who conclude partner agreements for our workshop concepts, we save the customer number and company, as well as the contact details, the internet address and the company owner. The same applies to partners from whom we purchase services and/or products.
Bosch hotline: If you, as a customer, conclude a contract with us for the use of the Bosch hotline, we save your company and your complete contact details (address, telephone and fax number, email address) and the diagnostic device(s) used. The name, function and telephone numbers of the authorized users of the hotline are also saved.
About purchases:
Transactions:
We collect data from customers about purchases (online, in stores, over the phone, etc.). We also collect data from communication with you in the event of returns, exchanges or sending in of products in connection with warranty claims or repair services.
Granting of discounts:
Cash sales for which we grant discounts are subject to special legal regulations. In these cases, the identity of the buyer must be established without a doubt. For this reason, we collect your ID card data once for these purchases and have this checked by other employees. After the check, but no later than after 4 weeks, the ID card data is deleted again.
About marketing campaigns:
Participation in prize draws, competitions or promotions:
We store your company, name and contact details when you participate in prize draws, competitions or promotions organized by us.
Partner events and trade fairs:
If you participate in our partner events or trade fairs, we store at least your company and the first and last name of the visitor(s). If necessary, we also store ID numbers and dates of birth (e.g. when traveling abroad).
About the mycar-d app:
We use your personal data to provide and improve the app. By using the service, you agree to the collection and use of information in accordance with this privacy policy.
Collection and use of personal data
We collect and use your personal data exclusively within the framework of the provisions of the data protection laws of the Federal Republic of Germany and the European Union. Below we inform you about the type, scope and purpose of the collection and use of personal data.
Usage data
When you use our app, we automatically collect certain information that is necessary to use the app. This includes:
User's IP address
Date and time of access
Operating system and device model used
Log files and error reports
Registration data
When you register with our app, we collect the following data:
E-mail address
First and last name
Address, state, province, zip code, city
Usage data
Use of Personal Information
Usage Data is automatically collected when you use the App.
Usage Data may include information such as your device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Information from Third Party Social Media Services
The Company allows you to create and log in to an account to use the App through the following third party social media services:
HOW WE USE PERSONAL INFORMATION
Transactions / provision of services:
Transactions:
We use your personal data to process your purchases, send confirmations, check transactions for fraudulent activities, process returns, process repairs and exchanges of products, answer customer inquiries and for all related communications.
Legal requirements:
Legal requirements, for example from copyright law, the tax code, labor law, the equal opportunities law or criminal law, sometimes stipulate different retention periods for certain personal data. We use your personal data to comply with these requirements.
Website management:
We use your personal data to manage your account on our website and to present the offers from the workshop concepts you have chosen. We also use your personal data to provide other services, such as processing catalog requests, sending the newsletter or offering promotions, as well as to verify your identity in the event that you have forgotten your password.
Prize draws or competitions:
If you decide to take part in a prize draw, prize draw or competition organized by us, we will process your personal data to enable you to participate.
Securing our assets:
We may use personal data for measures to ensure the security and integrity of our websites and our business.
We may collect and use personal data in connection with all of the purposes listed above.
Data analysis:
With your consent, we may store data about your visits to our website, including details of the pages visited and services used, as well as data about your electronic interaction with emails sent to you by us, as "usage data". The data is not stored under your name, but anonymously using an ID number. We use such usage data to obtain information about the shopping preferences of our users, to adapt our offers and websites to your interests and preferences, to resolve problems with websites, products and services and to optimize them, to analyze trends and statistics and to present our content in the most appealing and user-friendly form for you.
You can revoke the use of your personal data for data analysis at any time. Please send an email to datenschutz@wm.de.
USE OF PERSONAL DATA FOR MARKETING PURPOSES:
We may use personal data for marketing and market research purposes in order to obtain information about our customers and users, as well as for direct marketing. Contacting you for marketing purposes will always be carried out in accordance with the applicable legal provisions. In detail, this means: We may send you letters unless you have expressly objected to receiving them. We may send you emails with information about products that are comparable to products you have already purchased, unless you have objected to receiving such emails. Any further contact for direct marketing purposes (e.g. further emails, SMS messages) will only be made with your express consent. If we send you marketing materials, we only use them to promote our own products. We publish information about events (e.g. trade fairs, customer events, etc.) on various platforms. These can be image galleries on the Internet, trade fair homepages for the press, or YouTube posts. You can object to the use of your data and photos on site with the event organizer (e.g. the customer information service). Information on the right of objection will also be posted at the respective event locations.
You can object to the use of your personal data for marketing and market research purposes or for direct marketing at any time. Please send an email to datenschutz@wm.de.
COOKIES AND OTHER TECHNOLOGIES
We use cookies and other technologies such as pixel tags. Cookies allow us, for example, to tailor a website to your interests or to save your password so that you do not have to re-enter it each time.
For more information on this, please see our Cookie-Policy.
DISCLOSURE AND SHARING OF PERSONAL DATA
We may disclose or share your data with other companies in order to fulfill the tasks and purposes set out in this policy. These companies may be WM SE companies or external third parties who may also be based outside the country in which you reside. These third parties provide various services such as our workshop concepts, processing payments via various channels or implementing our marketing campaigns and trade fair appearances. In order to provide such services, it is necessary for us to pass on your personal data to the companies involved.
According to the authorization concept, for example, sales of Bosch parts by customers of Bosch Car Service, Auto Crew or Bosch module partners must be reported to Bosch every six months. In order to prepare for trade fair appearances, it is necessary to pass on the company names and contact details of the exhibitors to the trade fair company and coordinators. Other examples of such services are credit checks and support and maintenance of our IT infrastructure.
Where we engage third party service providers to work with personal data on our behalf, we will take appropriate and reasonably reasonable steps to contractually ensure that your personal data is only used for the purposes specified by us.
We may disclose your personal data where necessary to comply with the law, to comply with legal requirements, including national security or law enforcement requirements, to legally protect and defend our business, including our subsidiaries, officers, employees, legal advisors, agents, contractors and partners, to legally enforce legal claims or to enforce our Terms of Use and Sale and the contracts we enter into.
We may disclose your personal data to third parties if all or part of our assets are transferred to third parties, provided that such third parties have privacy policies similar to those set out in this document and, where required, you have consented to such action. On certain websites, we allow you to share personal data with third parties, e.g. partner companies and workshops. When you use such functions, you agree to the data transfer. The data protection provisions of the third parties apply to the data transferred. We have no influence on how such third parties use your personal data and accept no responsibility for the use of data by third parties. Please inform yourself about the respective data protection provisions of third parties and the type and extent of their use of personal data. We may share collected, non-personal data about website users without restriction.
RETENTION PERIODS
The retention periods for your personal data are based on the applicable legal provisions and the retention period required to fulfill the tasks and purposes stated in this document.
After the statutory or required retention period has expired, your personal data will be deleted. We cannot delete your personal data if there is a legal obligation to retain it (e.g. accounting regulations) or if other legal reasons prevent deletion, such as contractual obligations.
SECURITY
The security of your personal information is important to us. We understand that no data protection and security standards or measures can guarantee 100% security. However, we take all steps possible to ensure the security of the information you transmit to us in accordance with the terms of this policy. We take various precautions to protect data from loss, misuse, unauthorized access, recording, use, disclosure, copying, modification, alteration, destruction and similar risks.
LINKS TO OTHER WEBSITES
Whenever we provide links to other websites on our website, this is done in the interest of our users or as a courtesy to the third party provider. Sites to which we link and sites that link to our website are not generally under our control. In such cases, we are not responsible for the content of these sites or for compliance with the applicable data protection regulations. We recommend that you read the respective privacy policies of these third parties carefully to learn how your personal data is stored, used or shared.
OBJECTION AND REVOCATION
With regard to the personal data that you have made available to us or that has been collected under this privacy policy, you can exclude the use of your personal data for direct marketing purposes about our products and promotions. You can contact us at any time using the various opt-out options, see also "Contact". The option to object does not exist for any communication that does not serve marketing purposes. The option to revoke a previously given consent (e.g. newsletter) exists at any time.
If you do not object to the use of your data for direct marketing purposes directly when registering, it can take up to 30 days for your objection/unsubscribe to take effect. The same applies to the revocation of a given consent.
ACCESS TO YOUR PERSONAL DATA AND YOUR RIGHTS REGARDING THE SAME
If customers have an account with access to our website, they can view and change their personal data for this account after logging into the customer area using the "Change password" button.
To view and protect your rights with regard to changes, deletion and restrictions for all other data stored by us, we recommend contacting us directly using the contact address provided below under the keyword "Data protection".
If, when you contact WM SE directly, you feel that your personal data and your rights with regard to this data are not adequately protected, you have the right to contact the responsible supervisory authority.
CHANGES TO THIS PRIVACY POLICY
This privacy policy was posted here on May 9, 2018 and was last updated on November 15, 2024. Any future changes to this privacy policy will be posted on this page and, if necessary, you will also receive notification via email.
CONTACT
The controller within the meaning of the EU General Data Protection Regulation is WM SE.
Pagenstecherstr. 121
D-49090 Osnabrück
Phone: +49 (0)541-9989 14730
Please unsubscribe from the newsletter to:
Questions, concerns, complaints and requests for access to or correction of your personal information, requests to restrict the processing of your personal information under our Privacy Policy or inquiries about our practices in handling personal information should be directed to our Data Protection Officer:
WM SE
Keyword: Data protection
Pagenstecherstr. 121
D-49090 Osnabrück
Phone: +49 (0)541-9989 14730
E-mail: datenschutz@wm.de
WM SE provides its customers with the following documents for download, which they are welcome to use or modify for their own purposes. We would like to point out that the documents do not claim to be “legally correct”, but are, to the best of our knowledge and belief, aligned with the requirements of the EU General Data Protection Regulation:
Data protection agreement as a template for customers who commission WM SE to process their data:
Please make the following adjustments:
Complete your address and the title of the main contract from page 1.
Sign the agreements BEFORE the attachments to the left of the already completed WM SE signature field (approximately in the middle of the data protection agreement).
Data protection information that workshops are obliged to display:
Please complete the template in the yellow marked areas with information about your workshop and delete any points that may not apply to your company.